The goal of this 1995 research project was to develop a detailed guide that can easily be used by both inside and outside electrical contractors to prepare effective quality assurance programs. This goal was supported by the following three research objectives:

• Identify the needs and requirements of inside and outside electrical contractors for a quality assurance program.
• Provide a tool that can be an integral part of the electrical construction firm’s total quality management (TQM) program.
• Develop and publish a guide that can easily be used by both inside and outside electrical contractors to develop and implement effective quality assurance programs for electrical construction.1995