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Achieving Greater Customer Satisfaction through Labor-Management Partnership
As of September 22, 2017

Status: 
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Summary: 

Market share for unionized contractors has declined over the last 25 years. To regain it, organized labor must partner with contractors to address customer needs. This project designs a cooperative program to create a labor-management partnership. The goal is an environment within which customer satisfaction can be achieved and the volume of work performed by unionized contractors and their craftsmen increased.

 

Format & Size: 
Soft cover; 50 pages
Index Number: 
F9802